Let us handle your IT, while you focus on building your business.

Managed ServicesStaying current with technology is crucial for companies to stay competitive in today’s global market. Applications need maintenance, infrastructure becomes outdated, processes are constantly changing, enhancements are needed, reports need to be written and IT personnel can turn over and challenging to replace. Many companies find they cannot effectively provide the necessary level of support with internal IT resources in a sustainable manner and find AVATA Hosting and Managed Services an easy choice.

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AVATA offers end-to-end Managed Services that provides full support for all aspects of your Supply Chain and JD Edwards Solutions.  By monitoring critical components of your system, AVATA will reduce unplanned downtime and speed up problem resolution, improving the overall availability and performance of your system, making the most out of your investment.

Because every business is unique, AVATA’s Managed Services plan can be tailored to your specific needs and provided on premise or remote (onshore/offshore). Coverage is available during normal business hours and can be extended up to 24×7 as required.

AVATA Managed Services

  • Benefits
  • Maintenance
  • Support
  • Reduce system downtime and speed up problem resolution
  • Reduce IT costs
  • Overcome a skills shortage (the right specialized skills)
  • Get help when you need it
  • Leverage AVATA’s expert resources
  • Proactively monitor systems to anticipate issues before they arise
  • Optimize the IT environment, control costs and improve ROI
  • Improve efficiency by identifying IT weaknesses and filling in vital gaps

Essential activities are performed on a regularly scheduled basis to maintain the health and reliability of your Oracle Solutions, available for a flat monthly fee to simplify budgeting and eliminate headaches.

  • Application Maintenance
  • Specialized Database Administration
  • Scheduled Database Maintenance
  • Database and Archive Log Backup
  • System and Integration Monitoring
  • Event Notification and Escalation
  • Monthly Reporting

Application Support Services are available to tackle those variable requirements that arise from time to time, such as functional & technical questions, data & integration issues, and other small consulting activities for which internal resources are not available. AVATA will even coordinate and manage SRs with Oracle support on a customer’s behalf.

  • Functional and Technical Application Support
  • Integration Support
  • Analyze Issues and Perform Root Cause Analysis
  • Perform Corrective Actions and Test Resolution
  • Oracle SR Coordination & Management
  • New Instance / Environment Refresh
  • Promotion / Migration Support
  • Small Consulting Activities

Managed Services

AVATA is your experienced and trusted Oracle partner with managed services offerings that enable you to get the most from your investment in Oracle.

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