Realize the Full Potential of your Oracle Solutions with Managed Services from AVATA

Whether you’ve just gone live or have been up and running for years, you know that specialized expertise is critical to achieving value from technology investments.

Managed ServicesAVATA Managed Services help keep your Oracle solution up and running, providing peace of mind so you can focus on the business of supply chain. From routine application and database administration to functional and technical support, AVATA is your experienced and trusted Oracle partner with managed services offerings that enable you to get the most from your investment in Oracle.

Because every business is unique, AVATA’s Managed Services plan can be tailored to your specific needs and provided on premise or remote (onshore/offshore). Coverage is available during normal business hours and can be extended up to 24×7 as required.

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AVATA Managed Services

  • Benefits
  • Maintenance
  • Support
  • Avoid downtime and productivity loss
  • Resolve problems before they impact your business
  • Reduce IT costs
  • Overcome a skills shortage (the right specialized skills)
  • Get help when you need it
  • Leverage AVATA’s expert resources
  • Supply Chain / Process
  • Functional / Application
  • Technical / DBA

Essential activities are performed on a regularly scheduled basis to maintain the health and reliability of your Oracle Solutions, available for a flat monthly fee to simplify budgeting and eliminate headaches.

  • Application Maintenance
  • Specialized Database Administration
  • Scheduled Database Maintenance
  • Database and Archive Log Backup
  • System and Integration Monitoring
  • Event Notification and Escalation
  • Monthly Reporting

Application Support Services are available to tackle those variable requirements that arise from time to time, such as functional & technical questions, data & integration issues, and other small consulting activities for which internal resources are not available. AVATA will even coordinate and manage SRs with Oracle support on a customer’s behalf.

  • Functional and Technical Application Support
  • Integration Support
  • Analyze Issues and Perform Root Cause Analysis
  • Perform Corrective Actions and Test Resolution
  • Oracle SR Coordination & Management
  • New Instance / Environment Refresh
  • Promotion / Migration Support
  • Small Consulting Activities

Managed Services

AVATA Managed Services provide access to our deep pool of ERP and Supply Chain Management experts with years of experience in managing Oracle applications and systems.