Why Managed Services can play an important role in your IT strategy.
Years ago, I was managing an IT applications department leading a team of business analysts. We had an extensive ERP footprint, including core ERP, Value Chain Planning, HR, and Quote to Cash. We had just finished a Demantra implementation and were past the Post-Production support phase. Demantra was a small footprint compared to our overall ERP infrastructure, so it did not make sense to hire someone internally to focus completely on Demantra. We also already had a technical team in place, but they were not well versed with Demantra. It was a perfect situation for introducing a Managed Services offering into the mix – as a manager, I found a way to have a flexible resource pool to support the application without having to build in-house expertise or dedicating headcount to it.
Fast-forward a few years and we’ve entered the world of Cloud, where Managed Services becomes even more important. IT Leaders want an adaptable and flexible team, without having to commit to a significant internal investment. Oracle has also changed the game with Cloud where companies that may have otherwise balked at an ERP investment, actually now see it within reach. These companies may have a small or non-existent IT applications team. This is where it is ideal to bring in Managed Services – you have the flexibility to bring in the different types of functional expertise (Finance, Procurement, Manufacturing, Planning, etc.) at any given time and allow it to ebb and flow with the changes in your business. For those companies who already have an IT applications team, Managed Services can augment the existing skillset.
There is sometimes a misconception that Cloud-based ERP means that everything is taken care of and you no longer need support after go-live – however, areas such as user adoption, user training, changes to your business processes, acquisitions/divestitures will always continue to happen. It is this ever-changing business landscape which will drive the need for outside support post go-live.
AVATA’s approach is very different from what I saw years ago when I was paying a part-time consultant to fill in the gaps in my team. AVATA’s dedicated professionals partner with IT and business teams and allow companies to focus on driving value and running their core businesses. The purpose-built Managed Services offering provides critical business activity support, functional and technical support, and process monitoring.
At the same time, a dedicated Service Delivery Manager ensures that all efforts are prioritized appropriately, while staying within your budget, along with the added benefit of having access to an extremely large pool of skilled consultants.
To get started on your journey with Managed Services, check out this On-Demand mini-webcast:
written by Sarpreet Gakhal, Managed Service Lead, AVATA