Fast, accurate order promising is the key to retain existing and attract new customers. Oracle® Global Order Promising enables you to make quick delivery promises your customers can rely on. Oracle’s order promising capabilities include robust support for distributed global order promising and multi-level supply-chain Available to Promise (ATP), Capable to Promise (CTP), and Capable to Deliver (CTD). You can consolidate supply and demand information from multiple transaction systems to provide a consolidated global picture of demand and supply. Order promising is accessible from multiple order entry systems or order capture systems (such as web stores and call centers).

Key Features

  • Promise accurately and reliably – You can promise order more accurately when you take all the constraints of your supply chain into consideration (substitutes, alternates, lead times, network, capacity). In addition, you can have a more responsive and reliable promising process when the system is available 24×7 with ‘zero downtime.’ By combining a database-driven architecture with manufacturing, supplier, and logistics constraints, you can ensure improvements in customer service levels and an increase in fill rates.
  • Manage key customer and channel commitments – You can also manage allocations of supply to key customers and channels, thereby ensuring that you can meet contractual agreements and service levels in the priority that yields most profitability. Planners can easily configure the system to vary allocations in line with priorities that flow out of your Sales and Operations Planning process
  • Promise complex multi-level configurations – Tight integration with Oracle Configurator and Order Management enables accurate order promising of complex configurations. Sourcing and availability can be dependent on the options selected during the configuration process. Multiple levels of models and options, including outsourced configurations, are supported, whereas match-and-reserve can quickly identify availability for existing configurations.
  • Respond to changing conditions – Extensive backlog management enables you to (re)promise a group of orders in a priority sequence. You can also leverage the filtering and manual override capabilities to take care of your most important customers first rather than following the system-suggested recommendations.