Do you need to manage a complex after sales service supply chain with its unique challenges? Do you like to improve part availability and customer satisfaction? Could you benefit from reduced investment in service parts inventory? Oracle® Service Parts Planning, a key component of Oracle’s comprehensive Service Management Solution, can transform your after sales service and support operations from a cost center to a key profit center and a source of strategic advantage.

Service organizations are becoming instrumental in achieving top line growth, profitability, and customer loyalty. Oracle Service Parts Planning enables you to effectively manage the challenges of a multi-echelon service supply chain. Using a single Service Planner Workbench, you can simultaneously analyze forecast and replenishment decisions, and release execution plans. Oracle Service Parts Planning also provides the statistics and optimization that service planners need to improve forecast accuracy and calculate optimal replenishment and redistribution for all service parts.


  • Simultaneously Forecast, Replenish, and Redistribute your Service Parts – Oracle Service Parts Planning delivers a Service Planner Workbench to manage forecasting and replenishment decisions while processing large numbers of service parts. Multiple planners can work on a single plan and prioritize their work around the most important exceptions, parts, suppliers, and customers. They can analyze replenishment and forecast information; simultaneously view item information like attributes, failure rates, and the supersession chain; and can analyze exceptions and enter comments related to their decisions.
  • More Accurately Forecast Your Service Parts – Predicting the demand of service parts presents unique challenges because their demand patterns differ from new production items. Oracle Service Parts Planning uses the powerful, patented, and proven Bayesian analytical forecast engine from Oracle Demantra. It blends multiple forecast methods instead of selecting a single method, resulting in unprecedented forecast accuracy. You can easily handle intermittent, seasonal, and fast-moving demand patterns, and the system has the scalability to forecast extremely large numbers of parts.
  • Optimize the replenishment and redistribution of parts across the extended service network – Oracle Service Parts Planning enables you to minimize inventory and purchasing costs while maximizing parts availability and service levels. The system accurately models all of the key constraints that make planning for service unique. It handles specialized characteristics like part supersession chains, and using new or refurbished parts to meet for demand. It plans for both internal and external repair sources, considers purchasing, repair, and transportation lead times, and considers yields associated with repairing returns and defectives.